Refund policy
REVO is committed to supporting customers and addressing legitimate product and order concerns fairly.
Because REVO products may be purchased through different dealers, distributors, retail partners, or other sales channels, the applicable return and refund process may depend on where the product was purchased.
Purchases From an Authorized Dealer or Retailer
If you purchased your REVO product from an authorized dealer, distributor, retailer, marketplace, or other third-party seller, please contact the original seller regarding returns, exchanges, cancellations, and refunds.
Transactions completed through third-party sellers may be subject to that seller's applicable return and refund policies.
Purchases Made Directly From REVO
For products purchased directly from REVO, please contact our team at revobbq@gmail.com with your order details before returning any product.
Return eligibility, instructions, and any applicable refund will be confirmed based on the circumstances of the order and the applicable sales terms.
Please do not return a product without first contacting REVO and receiving the appropriate return instructions.
Damaged, Defective, or Incorrect Products
If you believe you received a damaged, defective, or incorrect product, please contact us as soon as reasonably possible and provide:
- Your name and contact information.
- Order number or proof of purchase.
- Product and model information.
- A description of the issue.
- Clear photographs or video where applicable.
Our team will review the information and advise you regarding the appropriate next step.
Warranty Issues
Product defects that qualify under an applicable REVO warranty may be handled under the relevant Warranty Policy rather than as a standard return.
Return Eligibility
Return eligibility may be affected where a product has been damaged through misuse, improper installation, unauthorized modification, accident, neglect, incorrect fuel or connections, or failure to follow applicable operating and safety instructions.
This does not affect rights that cannot legally be excluded under applicable consumer protection laws.
Refund Processing
Where a refund is approved, the applicable refund method and processing procedure will be communicated to the customer.
Banks, credit card companies, and payment providers may require additional processing time after a refund has been issued.
Contact Us
For return or refund assistance, please contact:
REVO
Email: revobbq@gmail.com
Please include your order information and relevant product details so our team can assist you efficiently.